[Resolved] Airtel — inappropriate deduction of money by automatically activating value added service

[Resolved] Airtel — inappropriate deduction of money by automatically activating value added service

S Shirali Prajapati from Delhi, Delhi

Airtel prepaid service [protected], 35 rupees was deducted automatically and by enabling value-added service of kids zone on date 15 september 3:40 pm. Airtel up east prepaid: [protected] Txn id s[protected] Airtel automatically activated this service, nor i visited any site, neither clicked anywhere to enable its services. However, i immediately stopped it but the money was already deducted any they denied to repay it back. These companies usually do this kind of cheap tricks to earn money. That is why i am complaining about them +1 photos Was this information helpful? No (0) Yes (0)
Sep 18, 2018 Complaint marked as Resolved I called the customer care and after insisting them a little and explained that the deduction was wrong. They kept me on hold to talk to a senior officer and then they accepted their mistake and refunded 84 rupees back to my account. Airtel customer support has been notified about the posted complaint. Sep 16, 2018 Updated by Shirali Prajapati Again they have debited 50 rupees, but this time not even notifying me. I knew this when I checked my account balance. And they I checked whether any value added service was enabled or not and there I got that a service named INLOGIC GAMES was enabled. I stopped it immediately. Up to now total 85 Rupees has been deducted.
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