Airtel — incoming stopped even though the bill payment has been done

Address:

Pune, Maharashtra, 411045

Hello,

I writing this email to let you know that even though the bill has been paid, my incoming services have been stopped.

Customer service was called a few days ago and they had acknowledged that the payment has been received, still today i received an automated call mentioning that the incoming services have been stopped.

Attaching screenshots of the payment received page and the acknowledgement message i received, for your reference.