Airtel India — substandard service

Address:	560062
Website:	www.airtel.in

Issue with airtel network. Per month charges as per 4g service is 825 including tax. But, always the signal is either 3g or 2g.

While buying the sim sales person from airtel confirmed 4g network reception in my area. Which is not the case.

Being charged same amount inspite of lesser that promised performance.

Desirable resolution is to charge as per performance and refund of excess amount paid so far during downtime of airtel network.

Recent email from airtel:

On thu, oct 11, 2018 at 11:40 am nodalofficer kk wrote:

Dear chandrakant jayanti,

Greetings from airtel!

This is reference to your email regarding network issue for your airtel mobile number [protected].

Basis on your email we tried to reach you on [protected] but unable to establish your contact, we would like to inform you that our network team has identified a solution in your area and is exploring options for smooth installation of the same. We will let you know once we get a definite timeline for the same.

Therefore, this is the best possible coverage that can be provided presently, we hope you understand and would extend your kind co-operation in this regard.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.

Thanks for reaching us. Delighted to assist you.

Best regards,
Borra soundarya
Advisor : customer experience
Bharti airtel ltd