Airtel — international roaming charge deducted automatically

Address:

Pune, Maharashtra, 411033

I recently port in to airtel. I frequently travel overseas, this time when i landed in dubai a charge of 99 inr is deducted from my account, i have not activated any pack. While calling customer care they said it is automatic deduction and every time you travel you need to pay this amount for a month.

I need to deactivate this pack immediately and get my deducted amount back. Customer care girl directly said it is mendatory.

Dear airtel, let me know how you are resolving this else ill be forced to take further steps

Mob number
[protected]