[Resolved]  Airtel — international roaming wrongly charged

Address:

India, Pune, Maharashtra

I am writing to you, seeking guidance and help regarding my situation where Airtel has wrongfully billed me an amount of Rs. 5160.69/- for international roaming charges for mobile number [protected].

I was on trip of Malaysia and Thailand from 16th to 23rd of Mar, 2019. During this period Airtel has put me on a Rs. 499/- per day international roaming pack, amounting to this huge bill.

As per Airtel, they have put me on this pack, as I have consumed data while I was on international roaming. I refuse this claim because I had not used any mobile data, nor did I plan to during my trip (which is why I had not subscribed to their 1500 for 10 days International Roaming pack). I say this with confidence because most of my time was spent on hotel where I had access to wifi and other than that I used my friend’s phone who activated 1500 pack which we shared.

Moreover, Airtel has had a history of charging for wrong data usage, as I can see through the internet.

The best they have done is told me that the charges are valid and I have to pay for the amount. I do not want to pay any amount except for monthly 300-400 postpaid charge as I have not consume their services ( Neither International calling, Messaging or mobile data).

*** Attaching the screenshot of my mobile where you can easily see that 0 bytes have been used in International roaming ***

I would request you to kindly guide me, as in what options do I have in front of me with regards to this dispute.