Airtel — internet services and breach of trust

Address:

Gwalior, Madhya Pradesh, 474011

Greetings.

My name is capt bhuwan pratap singh, i'm presently serving in the indian army and i am a resident of gwalior, madhya pradesh. This complaint is in respect of my relationship as a customer of airtel gwalior. We have been customer's of airtel gwalior since 1999. We had a land line connection with airtel and as the times progressed we also had internet connection from them. The connection is in the name of my father capt viresh pratap singh, who is serving in the merchant navy at present. My father himself was a member of airtel from[protected].

With this as a background i would like to express my displeasure on the way the company has behaved whenever a complaint has been made. My mother being the only permanent resident of the house cannot run around for meagre troubles regarding the internet connectivity. I would like to tell that airtel has been kind before but since the past few years their attitude has been different. Without making this a long story i would come to the crux of the problem.

The internet connection has been continously unsatisfactory, and whenever a complaint is made a temporary solution is given, which falls apart in few days and the problem comes back to square one. The issue is that whenever there is a problem it is us who have to run around and make calls. My mother is mostly alone at home as i'm serving out of the state and my father sails outside the country for most of the year. We are always directed to make a call to customer care who usually keeps us on hold. Even when i personally made a call to a airtel person who deals with internet connections, he also directed us to make a call on customer care, stating it as protocol.

I know this might sound like a cringe but this is not what a 19 year old customer expects. When i prompted them to get the connection disconnected they told my mother to come to the office and fill a form. What i'm trying to imply is that for last 5 year we have only been fire fighting, they create a problem, we run around and make calls to solve it. The problem has reached a level where i can call it harrasement.

I would request that airtel gwalior be directed to disconnect our connection but they should themselves set the ball rolling and it should not be the case that my mother has to go to their office and do the required. A good company would ensure that, if not for everybody but for a 50 year old woman who has been a customer for more than a decade and also who's husband has put in his services for the same company.

I would also like to point out that airtel has never misbehaved with us but has always been ignorant and indifferent to our continuous requests.

We want to get away from this company which has a very big name but is no where close to it in terms of services. I don't know about the rest of the country but this is specifically related to airtel gwalior.

I hope that you don't treat this complaint like airtel gwalior has done. I would also point out that we have always paid our dues and bills in time, which can be checked from our records. I don't want any compensation but redressal from this breach of trust, by getting this connection disconnected by directing them to do so.

Even as you have stated that i shouldn't disclose my personal details, i will have to do so because there is no other option. My phone no is [protected] and my email id is bhuwan. [protected]@gmail.com.

I sincerely request you to do whatever can be done ad if not please notify me about it.

Thanking you,

Capt bhuwan pratap singh

Ps: apologies for using caps. My last call made to the company is dated 18 oct 2017 (Which is today).