[Resolved] Airtel — Issue with 4g prepaid sim | |||||
I upgraded to 4G prepaid SIM with the same Number early last year. But around December 2016 my mobile phone was not detecting 4G network and I was forced to change my network setting to 2G/3G. Even then there where issues with the network while connected to the mobile data. I bought a duplicate SIM card and was still facing same issue. I thought there was some issue with the mobile phone slot and changed the SIM to secondary slot and still facing same issue. Recently I was out of country for a month and when I arrived at India before two days and inserted the SIM into the mobile the SIM is not even detecting 3G network. Now I am operating with only 2G network. Kindly support in resolving the same as I was not able to utilize the network properly. My contact Number is +91-[protected] SIM Number :[protected]U Was this information helpful? | |||||
Jul 3, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 25 May 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 28, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 May 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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