Airtel — issue with prepaid recharge

Address:

500039

To whomever it may concern,

Subject: unable to do prepaid recharge for [protected]

I am an educated person and i myself work for a software company. When i raise a complaint you need to understand i would have tried multiple ways. Instead of doing your basic checks you are providing timepass measures.

Coming to the issue, i have converted from postpaid to prepaid because of such service and again the same issue is coming for prepaid. I am trying to do online recharge via airtel app/airtel website/amazonpay/freecharge but i am getting 'recharge unsuccessful' error.

I have raised a complaint by calling to 121 on friday (23/3/2018) which is still open until now. Even before writing the mail i have spoke to one of your executive 'pavan kumar' and he disconnected the call without proper reply. Befoe that i have spoken to multiple supervisors like parvez/padmapriya/kumari and everyone promised to solve the problem by half a day but its not solved.

The basic sla that you say to solve an issue is 48 hr. Now its approx. More than 72 hrs but still the issue is open and none of the customer team has a clue about it. When i ask them to contact the technical team they say that they have dropped a mail and its out of their hands. Such a helpless answer.

Are you able to solve the issue or not? I have complete proof's of mails/call recordings which i am going to use. Because of your nasty service i have lost approximately 10 l of business and i am going to loose more. I will sue you for my loss as i am going through severe mental torcher.