Airtel — lifetime validity offer scam - customer's are forced to recharge (for extending validity) even after subscribed for a lifetime validity pack

Address:

Thiruvananthapuram, Kerala

Dear sir,

I have been using Airtel for more than 11 years. Recently I received an SMS from airtel saying that I have to recharge for Rs28 to extend my validity for receiving and making calls. For finding the truth I contacted with the customer support. The executive said that as per some new policy change it is mandatory to make recharges for extending validity.

This is for your kind notice that I was already subscribed for a lifetime validity pack that was released as an offer by airtel long back in 2008. I had been using airtel since 2007 ie about 11 years of relationship. I never expect a reputed service provider like airtel to do such things. If am right, airtel released lifetime validity pack for 999₹. This implies a prepaid user to continue receive incoming calls for lifetime after a single recharge of 999₹ (after revised to 499₹). I did this recharge for maintaining the connection for a long run. It is not fair to ask for recharge again for extending validity.

Since the new policy does not applies for customers who had already subscribed for lifetime validity pack, I raised a complaint by mail to airtel support (as directed by customer care executive over telephone). But still now nothing happended. They never responed to my mail.

I kindly request you to take immediate action regarding this.

Thanks & Regards
Vishnu Dileep