Airtel — migration postpaid to prepaid

Address:

Ashram, 110014

Mr. Sunil mittal, i’m a very long and old user of airtel. I use airtel postpaid connections for nearly 10 years and then finally i decided to switch to prepay. So i went to a retailer store o 12 block o lajpat nagar 2 110024 on 25 march. They generated otp and ask me to pay on pro rated and i did pay. I was confirmed that it will be done in 48 to 72 hours. I then follow up and one executive request me to wait till 28 march 1 pm. Nothing happen. Then i called up on 30 march again the false promises that a complaint is raised and will be done by next monday. I called up and spoke with of the supervisor and he was very rude and if this kind of customer support work for your company then it will not be surprised that airtel customers support is one of the worst. Then he ask me to pay the bill again when this is not my fault. I already informed him that i have paid prorated for those required days and i’m not accountable for any further bills and he yell at me that you use the service so you have to pay. Anyway the issues is still not resolved so i put a complaint in facebook on 4 april and more than 10 different executives commented on my post stating it will be resolved soon. Then one executive call aanchal t promised me that it will be resolved by 16 april and confirmation message also received but nothing happens today is 18 april. Then i follow up on this then one stupid agent called gurpreet b asked me the store address and more details which i have given 14 days back on same comment. Forget about providing resolution, your executive doesn’t even check what is the concern and what all information is provided this cause more irritation and frustration. Please note this, your executives are really experts to irritate and screaming yelling at their customers. Hire and get more of # and your company will definitely stand on top 1 list in world worst customers support.

I hope you may understand how frustrated the long standing customers