[Resolved]  Airtel — Misleading, misleading, fraud, lies

Address:

Mohali, Punjab, 140413

I got an offer from airtel on my airtel app, sms and on there ivr option regarding a plan which is there new launched plan offering unlimited calls+ 28gb data for 28 days in rs346 it also says that if i get the recharge done before 31st march the offer will be applicable for the whole year, wheni tried to do the recharge from their airtel app the recharge amount deducted from my account and i got a sms regarding the recharge stating due to some technical problem the recharge had not been succeeded amount will be refunded in the debited account again i tried to do the recharge and same thing happened after that i tried to get it done from a airtel retailer they also tried to do the recharge but same thing happened their also they also got an error msg then i thought to do the recharge by their ivr option which they provide by dailing *121*1# i recharged my number by a whole amount of 450 (200+250) get the that offer my their ivr option and then i proceeded with their procedure (I. E dailing *121*1# selecting the required offer proceeding with 1) i got a message on my screen showing (Thank you for your request. You will receive a confirmation shortly on your airtel number) after sometime when i checked the recharged hasn't completed afterward i called their customer support regarding this problem i stated them the whole problem the assistance who was assisting me said (Sir i am initiating this offer from my side this will be done in 1 hrs and you will receive the confirmation regarding this) i hangup the call again after one hr when i checked it hasn't done i called the customer support again and stated once again the whole thing then he transferred the call to his senior he checked the problem and told me that the offer which i was trying to recharge is an offer of bihar and the same offer in punjab is of 349 he said that you had ported your number from bihar to punjab and still i am showed with the previous state offer i told them that this is not my fault i had ported my number a long time ago nearly one and half year ago and my number is of punjab now they told me to register a complaint regarding so that i will be provided punjab offer said to wait 48 hrs and then the process begin after 48 hrs i use call them and they says to wait for next 48 hrs also i tried to do recharge of another offer which showed that recharge an amount of rs250 and you will be provided by 250 in your main account and 1gb of 3g/4g data for 1 month i recharged that offer and got around 230 i didn't got full amount and awarded data. It is a clear case of misleading and fraud. So i request you to please look into matter.