[Resolved] Airtel — Mobile No Service Deactivated | |||||
Dear Sir, My mobile no. [protected] ported to Airtel 2 year before. I got a msg from Airtel "please recharge your Airtel mobile by 22 sept. to avoid disconnection of service (Grace Disconnection)" Msg recd. on 22-Sept.2016 07:49pm And next morning service is stopped. I tried with customer care, I visited to Airtel Gallery, I mailed to customer care and grievance officer, but no one able to make my number back in service. Number disconnected due to no usage and no balance during 90 days. But now I came to know that TRAI has guidelines to have grace period of 15 days to active mobile no. again. Then why Airtel not did. This no. I am using since 6.5 years and it is registered everywhere for online transaction and as registered contact number. I need my number active again, This no. still not available with BSNL. Was this information helpful? | |||||
Mar 31, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 January 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 24, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 January 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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