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Airtel — mobile recharge failure airtel

I had tried to recharge airtel mobile number [protected] for rs 399 on 16/07/2020 through sbi internet banking with reference no ihn0450177. Due to some technical error the amount rs 399 was deducted from my sbi account no.[protected] but mobile recharge this connection i had lodged compliant in sbi customer care vide compliant case no.21445020 they traced and informed me that transaction of amount to merchant (Airtel) successful. Hence they advised me to contact merchant for refund/ reversal of failure recharge

It is requested that rs 399 may refunded/reversed to my account at the earliest.
Screenshot transaction made is enclosed in attachment for your ready reference

Hence pse do needful for early refund of rs 399 as early as possible

Regards.. Tks

mobile recharge failure airtel

Complaint Status

[Aug 06, 2020] Airtel customer support has been notified about the posted complaint.
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    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078