Airtel — money deducted but not recharged my airtel account

Address:

No:4/115 indira nagar 1st street sipcot ranipet, Tiruvannamalai, Tamil Nadu

I have recharged my airtel account on dec 14. 2019 the money was deducted but they didn’t recharged my mobile, the message was I received on that same day that was u money will be initiated within 4 hrs, but I didn’t received any money on my account .this is not fair😒, so kindly refund my money Rs249 to my airtel wallet . This is my kind request.