[Resolved] Airtel — Money deducted without consent for vas superstore | |||||
I suddenly get an SMS from Airtel telling me that I have been charged 99 Rupees for some superstore service that I did not even subscribe for. I immediately deactivated the service via sms and tried calling customer care. Just getting through to customer care is a pain let alone the long wait period. I guess Airtel knows that they are at fault and therefore complicate their IVR menu. anyway the call dropped or hung even before being answered and I was charged 50p for the same. I have not activated any such service, but have been charged. I am sure I am not the only one to face this issue. Please get me justice by having my money refunded at the earliest. My attempts to contact Airtel have been futile and I am looking forward to a quick and acceptable resolution. My mobile number is : [protected] Name : Asma Banu Location : Bangalore Karnataka Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Ms. Banu, This is with reference to your post dated 6 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Thank-you for your prompt reply.I trust that my problem will be resolved and money credited back at the earliest.
Regards,
Asma