[Resolved]  Airtel — Money deducted without consent for vas superstore

Address:560005
Website:airtel.in

I suddenly get an SMS from Airtel telling me that I have been charged 99 Rupees for some superstore service that I did not even subscribe for.

I immediately deactivated the service via sms and tried calling customer care. Just getting through to customer care is a pain let alone the long wait period. I guess Airtel knows that they are at fault and therefore complicate their IVR menu.

anyway the call dropped or hung even before being answered and I was charged 50p for the same.

I have not activated any such service, but have been charged. I am sure I am not the only one to face this issue. Please get me justice by having my money refunded at the earliest.

My attempts to contact Airtel have been futile and I am looking forward to a quick and acceptable resolution.

My mobile number is : [protected]
Name : Asma Banu
Location : Bangalore Karnataka
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 27, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2016
Airtel Customer Care's response
Dear Ms. Banu,

This is with reference to your post dated 6 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Dear Akanksha,
Thank-you for your prompt reply.I trust that my problem will be resolved and money credited back at the earliest.
Regards,
Asma
yes. you are saying true brother I also have this on this date. Airtel done it on many o[censored]s phones. I am really disappointed and if its not resolved I will go for idea by porting.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information