[Resolved] Airtel — Money deduction from credit card | |
On 25 feb 2017 i did a recharge through airtel site on my mobile number[protected] but the recharge got cancelled due to authentication form bank with reference id hcmp[protected] but the money was deducted from my credit card. So i contacted my bank for the above issue they told me that they have verified the amount but merchant has not claim till yet, if the merchant will not claim till 27 feb 2017 then they will revert the money into my credit card. But when i contacted them after 48 hours they told me that vodafone has claimed the money and they cant do anything now. They gave me the reference id 077960. But if airtel has claimed the money then they should have provided me the service but they failed to do so. So in the case of not providing any service i want airtel to either recharge my number or return my money as soon as possible as this is not the way to treat your customer. If they didnt provided me the solution i would certainly change the service provider... Thankyou Was this information helpful? | |
Apr 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Feb 28, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 27 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 09, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 27 February 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |
Add a Comment | |
42%
Complaints
54496
Pending
0
Resolved
21957
View all 54496 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment