[Resolved] Airtel — Money is deducted couple of times

rudprka

from Chennai, Tamil Nadu

Address:

600037

Hi,

I could see an amount of 99 is deducted as "International roaming" charges for a couple of times, dated 14/12/2016 and 01/02/2017 ... The service provider is AIRTEL. I have been as a customer for AIRTEL for more than 10 years in different numbers and they are deducting the money when they wish to do ... I would like to complain about it and need my money back (an amount of 198) to my current account.

Thanks,
Rudra Prakash. S,
0091-[protected]

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Feb 17, 2017

Complaint marked as Resolved

I received the deducted money from Airtel. As a corporate company, please don't deduct money as you like from the customers until the customer requested for it. Please resolve all your system program errors.

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 2 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 17, 2017

Updated by rudprka The complaint laid can be closed. I received the money 199 back from Airtel. But please don't deduct the money until, we really asked for the service.