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Airtel — money taken recharge failed

Two times I tried to do an online recharge on the website http://airtel.in/. I used debit card and the redirection to the bank. Both times it took INR 509 and both times the recharge failed. I want a refund, immediately. Transaction IDs are[protected] and[protected]. I tried a third time using the one time password sent to my phone, and this recharge worked. But doing a 3d-secure payment does not work, it just takes the money and does no recharge. So please refund those two transactions. Thank you.

Complaint Status


[Apr 15, 2018] Airtel customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    47%
    Complaints
    43555
    Pending
    0
    Resolved
    19563
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078