[Resolved] Airtel — My airtel number still showing prepaid after changing from postpaid to prepaid | |||
I am having this issue since few days. I had airtel postpaid for my number [protected] which i ported to Tamilnadu(Chennai circle) and also converted to it to prepaid. But when I go for recharge either through my airtel app or any other recharge websites, it detects the number randomly. Sometimes as a postpaid number or sometimes a kolkata number. Can you please resolve this issue asap. I am not able to recharge my number and already 349 has been deducted two times from bank account while recharging through my airtel app due to failed recharge. When I call customer care they have no idea about it and say the system is down. Let me know if you have any questions. Was this information helpful? | |||
Jul 6, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 06, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 5 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 14, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 5 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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