[Resolved] Airtel — My number did not get activated even a day after my tele verification is done

 
5 Reviews
Balanagar, Andhra Pradesh, India
 SivaTiyyagura
My dear airtel folks,

Hi,

I have recently moved (mnp) my number xxxxxxx711 from vodafone postpaid to airtel post paid.

(public domain so not mentioning my full number, you can get it from any of the complaints i raised or can reach my mail)

Porting was completed @ 2-aug-2016 00:00 am. i lost my vodafone signal as expected and replaced the new airtel sim and call 59059 for tele verification around 3:00 pm on 2-aug-2016.

They told me if will be done in an half an hour, but till now my number did not get activated.

When i try to call any number even 121 or 59050, its saying me your request under process.

I called your customer care from an alternative number and spoke with three people for more than an hour (it cost me my time and balance) and no one given me proper status. at final they concluded tele verification not done.

1. i am unable to call 59059 again. its saying request under perocess and not connecting to them.
2. tried to call [protected] from an alternative numer as suggested by your representative, they are saying the only way u can complete verification is by calling 59059.


Have escalated this issue, got two ticket numbers.
1. sr3669852
2. 70641289


Finally i need an information about when and how my number will get activated?
It's almost 1.5 days my number got disconnected. no one is able to provide this simple information to me.


And the best part is when i tried to write a mail to ap nodal level escalation it bounced back saying below. shame on you guys, even not maintaining the escalation procedure properly what trust users will have on you.

"appellate. [protected]@in. airtel.com
The recipient's mailbox is full and can't accept messages now. please try resending this message later, or contact the recipient directly.
The following organization rejected your message: cpunexchotzp15. airtel. itm.
Complaint marked as Resolved Sep 5, 2016

Complaint Status


[Aug 03, 2016] Airtel customer support has been notified about the posted complaint.
Verified Support
Airtel Customer Care's response, Aug 05, 2016
Dear Customer,

This is with reference to your post dated 3 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Complaint comments  4 Comments     Updated: Share0Tweet0

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Comments

I have same problem more than a day
I also called 59059 but they said that sim activation under process while I tele verified more than a day . I'm unable to use internet and all apps
I have doubt that are you paying attention to me
I tele verify but unable to use internet becase it is not connected still

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    Airtel - My number did not get activated even a day after my tele verification is done