[Resolved]  Airtel — my transaction failed but the amount was debited

Address:	600023
Website:	Chennai

Hello, i have recharged for 4g pack amounting to inr.399 through online on 1st nov'2018. The transaction was failed but the amount has been deducted from my bank a/c. I hve called customer care they told me that the amount will be credited in next seven days but till date the amount got debited from my account not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. Whenever i tried calling customer care they always made a excuse and extend the date its such a waste of time. Its been more than 15 days when will i get my refund back. Its not a small amount to ignore it what can i do for this i am stressed about this situation. Will i get my refund or not. This is my third complaint here still the problem not solved. Such a worst customer service. Where can i complaint about this my time and energy is totally wasting.

Airtel mobile no : [protected]
Amount of recharge : inr. 399
Date of transaction : 1st nov 2018
Airtel transaction id :[protected]