Airtel — name trf

I am following up with airtel for more than 3 months for simple name transfer request.. Some one is saying it wil be done.. Someone is ssying visit store... Some are saying document lost... Airtel store employees are not supportive at all.. This is a very simple request, needs to be done asap... J. M into service sector so cant visist store time and again.. Also my self attested docs are with dem... They cant just lose it... I need to get my docs back...