[Resolved] Airtel — network and internet speed

jkirankumar.2006

from Bengaluru, Karnataka

Address:	Pune, Maharashtra, 411048
Website:	www.trai.gov.in

Date : 25/07/2017
Mobile no. [protected]
Complaint description:- as per telephonic offer by airtel customer care - i was port my mobile number [protected] idea-airtel on 8th july 2017,
My service is starting from 19th july 2017, but from starting day there is always network issue and always issue in 4g internet speed. And as per timely discussion with airtel customer care under complaint no. 77930390, 77938529, 77938735, but after 4days thay are not yet solved this issue, and i just talked with customer care they are talking arrogantly and told me your complaint is denied,
After that i told him please guide me the process of postpaid to prepaid transfer, then he is told you can not process it before generate the bill. You need to go our airtel office to process the postpaid to prepaid.
At the time of porting and after porting there is huge difference in service and customer care language.

After 5 days airtel not yet solved my problem, call breaking, voice cracking, 4g speed is just on paper/offer, it is actual less than 2g speed.

Please solve these issue or refund my 3 months bill amount until i port my number into other network.

Was this information helpful?

No (0)

Yes (0)

Aug 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 29, 2017

Updated by jkirankumar.2006 Date : 19/07/2017,
Mobile Number : [protected]
Description :
After Showing Advertisement on Television, and at shop, I port my number from Idea to Airtel, but I found there are many problems in Airtel Network when using, From Date of Start I regularly followup with Airtel Care on 12118 but They are always gives me fake commitment and After 40 days of Service I am still facing same problem and they again need 60 days period, When I was launched complaint on 19th July they are not taken seriously and tolerate my request.
Sir, Please give me Approval of Port My Number to Idea, I am Ready to Pay Remaining 2 Months Payment but I don't want to Use Airtel Service.
Because after 40 days I really Harassed due to Airtel Service, I have taken 50, 000 Loss in my Business because I can't Call to my Clients on Time.

Ex.- 1.) When you want to Call Someone you need to try to call him for 30 min. after 30min. call will connect.

2. if you want to try pay any online payment, using online app like You tube. You need to special time to see 2 min video - in just 30min. or 1 hr. on 4G NETWORK.

3. After this Harassment, you want to call Customer Care you need to try this call for MORE THAN 100 Times, And After connect to customer Care they are give me Some Affiliate Officer Mr. Sahani's Contact Number, And After 40 days all they are useless.

Airtel is Always is Providing Fake Commitment, please Ban This Network. and please give me approval to PORT my Number.