[Resolved] Airtel — no connectivity after changing from postpaid to prepaid

Shahana Bhattacharya

Address:

49B Southern Avenue, Flat 8, 2nd Floor, Near Southern Avenue Swimming Club, Kolkata, West Bengal, 700029

It has been over a month since i changed my airtel number from postpaid to prepaid. I still can't receive or make any calls from the number. It was working fine till i had postpaid. The moment i changed that, airtel stopped providing its services though i have cleared all its bills and recharged my number correctly. I have visited the airtel showroom four times already, and they haven't been able to fix this issue. Yesterday, they gave me a new sim, claiming this would solve the problem. It did not.

I have had this number for a very long time now. It is registered as my official number in a few government institutions. I can't do without this number. Please help me recover it.

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Aug 19, 2019

Complaint marked as Resolved

The customer care executive at the Sarat Bose Road Airtel store was very helpful. He submitted a mail regarding my issue when I went there today. Within two hours, my connectivity was restored. Finally, I can use my number again.

Airtel customer support has been notified about the posted complaint.