Airtel — no data services on my prepaid no. [protected] since 11th july 2018 | |||
Dear Sir, This is with Reference to my Airtel Prepaid No. [protected], I am not able to use the Data Services from 11th July 2018 till date. I had activated pack of Rs. 448/- Unlimited Pack and have Rs. 1066 Current Balance. I have registered complaint many times through Air tel Customer Care and your executives always say it will get resolved in 2Hours. Upon there consent, I have changed the settings on my phone, even replaced my old Sim with New one but still problem Persists.. On the Home Screen its showing 4G signal but I am unable to connect through any of the website. I also had tried the Sim on another hand set device but problem still persists. I had tried my other working postpaid sim on my this handset and found working of the hand set. This means my handset is working ok and the problem is lying with your network only. Yesterday on recommendation of your executive i purchased New Sim for Rs. 25/- but with no positive result I again contacted Airtel Complaint No.198, the Executive then told me that there is still some technical problem going on with Connectivity and told me to wait for another 72-80 Hours...for resolution of the problem, which means it is around 7 Days for which I will not be able to use my Data Services on my Handset. I am not at all satisfy with reply of your executives handling calls as well as how AIR TEL is managing data services in such a tough competition time. Now Kindly let me know how much time it will take to resume my Data Services and how will you compensate my unused Data for these particular Days on which there is no service being provided from your side.. Waiting to hear from you soon.. Regards Gaurav Hasija (M) [protected] (M) [protected] Was this information helpful? | |||
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