Airtel — no response to email, unable resolve complaint

1 Review
New Delhi,, India
 ajaykenya on Nov 9, 2018
Disposal of unused number in very quick & unfair manner
Greetings from africa
I had following number +[protected] registered in name of dr munish aggarwal since 10 years for my clinical & private use.
I moved to kampala uganda in 2015.
I have lost my sim in july this year in kampala uganda.
I have been recharging but unable to receive & make calls (Pls note lost sim)
I tried to get the sim replaced by sending by father to paschim vihar delhi airtel office with all identification documents.
I can not travel to india just for a sim card replacement can i?
They can not replace the sim without me being there in person.
When i requested them to hold the number for me till i come to india in dec 2018 ie after 2 months they refused.
Every refusal is blamed on trai regulations.
When i send a mail to their official address i only receive auto reply.
Calling them at various level did not help at all.
Can you please get answer to following questions.
1 is it possible to hold my number till dec 2018 at your level.
2 millions of indians live abroad. Countless of whom use indian numbers for various reasons.
If anyone of them lost indian sim outside the country. Are they supposed to loose the number or come to india just for sim replacement.
3 if there are procedures in place for above scenario why airtel is not aware of them.
4 if postpaid number can be preserved but not prepaid number why discrimination.

Complaint Status

[Nov 09, 2018] Airtel customer support has been notified about the posted complaint.
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    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - no response to email, unable resolve complaint