[Resolved] Airtel — No wifi or landline connection since 20-5-20

 
1 Review
India
 Kannuu on Jun 2, 2020
Complained many times on regular basis for my 4 landlines but even after 13 days the services have not been restored. We are charged for that period in our bills inspite of the fact that we can’t even work. This is height of everything that we are handicapped and no efforts are made by the company. Earlier fir around 8 days we didn’t have mobile connections as well but those got rectified only 4 days back.
Internet and phone services are utility services and customers can’t be made to suffer for so long. Airtel seems to be very weak in restoration of services.
It is highly recommended that government should intervene and help us get uninterrupted services. One feels cut offf from the world this way.
Complaint marked as Resolved 2020-06-20 01:03:47
I contacted the West Bengal customer service head Mr.Priyavrat Singh Chauhan who was king enough to get my 9 connections restored although it took a lot of time for this and that too in stages

Complaint Status


[Jun 03, 2020] Airtel customer support has been notified about the posted complaint.
Updated by Kannuu Jun 05, 2020
Still no connection even after 15 days after rigorous follow up ‘.Airtrl is raising bills but doing nothing to restore the services
Updated by Kannuu Jun 06, 2020
Contacted the customer service head and after 16 days the connection was restored.My other mobile and broadband connections were also restored with his help-a thorough gentleman nice to speak to and tried his best
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    Customer satisfaction rating
    23%
    Complaints
    42909
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    4279
    Resolved
    8724
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
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    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - No wifi or landline connection since 20-5-20