Airtel — non-disconnection of services & fraudulent billing - airtel broadband

Address:	Bangalore, Karnataka, 560005
Website:	www.airtel.in

Non-Disconnection of Services & Fraudulent Billing - Airtel Broadband

This is with reference to my voluntary disconnection request of my Airtel Broadband & Landline account no: [protected] in Nov-17. The reason for disconnection was that my company had tied up with another leading broadband provider for internet connection at subsidized rates and I wanted to opt for the same.

After raising the request I got calls from the Airtel retention team and since I was keen on keeping my landline number which I had shared with all my contacts, I agreed to continue for a nominal plan of Rs 206 (including taxes) which consisted of 25 GB + 20 GB free, unlimited calls at 8 Mbps. I was told that this plan would get activated within 24 hours and I need not follow up again. Post 24 hours, I again followed up with Airtel on their 121 number since I received no update only to be told that no such plan exists and that I would have to opt for plans which are around Rs 400/-. I was again hounded by a gentleman named Mr. Srinivas ([protected]) who claimed to be working for Airtel retention team to stay on at these prices. At that point, I had a credit balance of Rs 1768/- with Airtel since I had made a double payment (ECS + manual payment) on my previous bill to facilitate quick closure.

Since no suitable plans were available I raised a disconnection request with the nodal team and was given the reference no 89887176 on 13th Nov'17.

I had disconnected the connection on 11th Nov'17 and did not use even a single byte and neither made any telephone calls since then. I was again shocked to get a bill of Rs 161.92 in Dec'17 despite having the earlier mentioned credit balance of Rs 1768/-. I again wrote to the nodal team and was given unconvincing answers towards the usage charges and was surprised to know that no action had taken place towards disconnection. I again asked them to raise a disconnection request and was given the reference no 91323412 on 14th Dec'17.

Today, on 15th Jan'17, I am again surprised to get a bill of Rs -361.28 in which Rs 228 was again charged as monthly charges. I am attaching a copy of all documents below. I am truly at a loss and do not how to get this connection disconnected. They are just trying to milk money every month in this manner. I request the support of this consumer forum in this matter. Airtel has already unscrupulously deducted Rs 1407/- from my balance of Rs 1768/- and I am now left with only Rs -361.28. I do not want to lose that amount and end up paying further next time around.

Regards,
Ravi John