Airtel — Not providing any support and resolutions to the problem

I have re-opened my Airtel Payments Bank which was closed, by providing ₹50 in the store. But now after 24 hours of re-opening, I'm not able to do any transactions also the app is showing a error as Safe Pay is not supported by your current sim, because of which not able to do any transaction to other bank accounts also.

When I talked to Airtel Payments Bank technical executive he told to upgrade my sim. They are trying to fooling customers as I've already a 4G-enabled sim card. They also told me to recharge with a pack, I have also recharged ₹209 unlimited pack, which is nothing just a waste of money.

Now I want a clear refund of my money total of ₹259/- (₹209 + ₹50) and request to delete my Payments Bank Account details permanently and also delete all the other documents linked to Bank account such a Pan Card, Aadhar Card also.

As a student, It's my sincere request to Consumer Forum helpline, to take strict actions against them and please provide me with a refund. For me my money is very crucial as a student I've no income.

It is again a sincere request to Consumer Forum to do the needful and request Airtel to return my money as soon as possible.
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Airtel customer support has been notified about the posted complaint.
Sep 25, 2022
Updated by soumeshk
Till now there has been no call back from Airtel about the issue.
Sep 26, 2022
Updated by soumeshk
Still now there has been no call from Airtel about this issue, Please again it's a request to Consumer Forum to try their best to resolve their issue, I'm not able to do any kind of transfer or receive money from other banks in my payments bank account.
Sep 28, 2022
Updated by soumeshk
It's a sincere request, to look into the issue
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