[Resolved]  Airtel — Not providing me the sim connection i have chosen

Address:Mumbai City, Maharashtra, 400053
Website:www.airtel.in

Dear sir/madam,
i have taken a connection on 23-1-17.Telecaller called me and said selected number is not available they preferred me another number it's ok for me(connection number-[protected]).I paid service charge through online.I had sent inline transaction id and all other proof.Till now i can't make outgoing calls and can't use internet also.So many times i have contacted telecaller and customer care, but no response from their side.The reason is they didn't done address verification.This is not my mistake.They are so irresponsible.So i decided to deactivate the number.I called customer care and telecaller continously for deactivation finally they did it yesterday.It's waste of money, energy and time.Now i ordered a new connection with selected number [protected](order id[protected].The same telecaller contacted me and told me that the connection is in another person's name.How can it be possible.I had selected the number from airtel site. So i need that connection.Please make the arrangements.
Telecaller number :[protected], [protected]
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Feb 11, 2017
Complaint marked as Resolved 
not resolved refund my money or add that money to the new connection
Airtel customer support has been notified about the posted complaint.
Feb 11, 2017
Updated by ashif ali 90
four days before i had submitted the documents for my new connection.
Feb 11, 2017
Updated by ashif ali 90
online payment transaction id for [protected] - [protected]
Feb 13, 2017
Updated by ashif ali 90
first resolve the concern please
Verified Support
Feb 14, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 11 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Feb 14, 2017
Updated by ashif ali 90
the representative called me and said the number i selected was registered in other person's name, interesting thing is it was registered 2 months before.then why the same number shown in airtel site.don't try to cheat the customers. thanks for all your co-operation
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