[Resolved] Airtel — Not refunding the amount | |||||
We have made a bill payment of our airtel landline connection on 26th March 2017 in which we have by mistakenly paid Rs.11091/- instead of Rs. 1091/-. So we requested for refund in which the airtel customer care asked to make a fresh payment of the bill of Rs.1091/- and send the mail and they will in return the whole amount of Rs. 11091/- within 3-4days. We had paid our bill with fresh payment but till now we have not received the refund amount of Rs. 11091/-. Again after repeatdly calling them for the refund i was asked to submit the bank statement for refunding the amount in www.airtel.in/refund website and told that the amount will be credited in 4 hours but no amount credited. Again and again i called them, and they telling that it will take some more days.And he told that it will be refunded in cheque. Some weeks back they asked to submit me the bank details for NEFT transfer and sometime they are telling they will pay through cheque. They are jsut playing with me and not refunding my amount. Mentally they are torturing. For refunding nowhere 2 months is required. No one is contacting and after i am calling they are just telling that we did'nt took the call. Till now I hane not received any refund amount through NEFT and Cheque or any other mode. No one has contacted us from their side and after calling they are telling that we didnt received their call. They are not calling and updating wrong information in their database. Please I am requesting you to help me out for getting back my money. I am have been mentally furstrated by them. I want compensation form them as this issue is since one and half month. I want my refund within 24 hours. Please help me out as I have sent mail since march 26th 2017 and till now no refund. My landline number : [protected] Airtel Complain id: 80661172, [protected] Ref Number : AOR448bfd My number - [protected] / [protected] Name: Sudhansu sekhar Sethi Please help us. thanking You. Sudhansu s sethi Was this information helpful? | |||||
May 6, 2017 Complaint marked as Resolved Not yet received my refund Airtel customer support has been notified about the posted complaint. Verified Support May 08, 2017 Airtel Customer Care's response Dear Mr. Sethi, This is with reference to your post dated 2 May 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 15, 2017 Airtel Customer Care's response Dear Mr. Sethi, This is with reference to your post dated 2 May 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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