Airtel — not return back my failed recharge money from a month

Hi, online recharge failed on feb 17 2018, but the amount deducted from my account. I have raised the complaint against the same. Till now they have not refunded the amount and this time also agin it was failed. Total of 509/- and 448 /-. Even i have raised the complaint to nodal officer but same story repeating. I have told them that i will raise the complaint in consumer court stil they have not refunded the amount and no communication yet. I have sent them all transaction ids respective to both amounts also. If no proper action taken they will continue the same with all consumers. Please do the justice. Airtel person (Praveena s) stated that the amount will get refunded yesterday 19 mar 2018 but not happened and no communication as well.