Airtel — number deactivated without proper intimation

Address:620010

Hi - i was using the number [protected] for the past 9 years and i had to be out of the country recently and i had international roaming enabled on it so that i can receive messages while being abroad at least. On 18-jan-2018 the sim was deactivated without any notification neither through sms nor email. They asked me to visit the airtel store to reactivate the sim that they had illegally deactivated. But when i went there on 03-mar-2018, they said that the number cannot be given, as i reached the store after 15 days of deactivation. Disappointed with poor service of airtel.
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Dear customer call details mobile number [protected] [protected]@gmal.com
Castmarcar's reply, Oct 6, 2018
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It is being 2 days and the SIM card has not yet activated. Verification Agent has told us that the Airtel server is down and it is been activated by today.

But my concern is why it was not communicated before when we went to the KR Puram store.
Without my permission Airtel activated Indian Safari plan and deducted 45 rs from my balance.

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