Airtel — number not activated since 5 days

Address:

500007

We have opted to switch from airtel postpaid to prepaid and since 12th, it’s been 5 days that the mobile numbers [protected], [protected] are not functioning. We have already reached out to the airtel centre in habsiguda hyderabad and there’s no progress. The salaries of the workers under our firm are blocked as to transfer them the salary we need the mobile activated as it gets the otp. We are using airtel since many years and is this the way you pay us back?? We didn’t expect this from airtel.