[Resolved]  Airtel — offer benefit related

I was rch with amount 399 according to airtel pack benefits but he did not provide benefit offer name is norton security antivirus for 1 year i was calling many time in helpline but he was always asked wait and at last try know u r problem is solved and some many execuse used THE team leader name abishek this type of excuse used so pls help me for this problem the offer benefits add still shows in app in browsing rch but he did not provide by airtel ...