[Resolved] Airtel — online recharge failed but amount deducted from my netbanking a/c

shankarkr881

from Bengaluru, Karnataka

Website:

www.airtel.in/prepaid-recharge

Hi, I was trying to recharge airtel bihar number [protected] from this website
https://www.airtel.in/prepaid-recharge on 15-Jan-2018. I tried 3 times to recharge with amount 509, 509 and 448 and paid through HDFC netbanking and every time amount got deducted and recharge status failed.

I have only one transaction reference of 448 for the above number:-
TRANSACTION REFERENCE

[protected]

Sorry!
Recharge was unsuccessful.

I contacted customer care to 121 but they asked to call this number [protected] . Unable to connect to customer care through IVR . it just says oops when prompt type 9 to connect and call gets disconnected.

I also emailed to this id [protected]@in.airtel.com .

But till now i did not get any intimation.

Could you please initiate the process to refund the amount to my bank account

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Jan 25, 2018

Complaint marked as Resolved

I have sent the detailed information to this email ID [email protected] And also consumer complaints forum notified Airtel based on my request here. Thanks

Airtel customer support has been notified about the posted complaint.