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[Resolved]  Airtel — Outgoing for my postpaid connection was blocked without information

I had been using Airtel number ([protected]) for last 15 years, one fine day suddenly my outgoing was blocked without informing me. when i started calling them they said that the verification documents to be submitted. I was surprised if someone can disconnect without informing the consumer.
After a lot of escalation through the customer care, next day got an SMS that as per the govt guidelines, i need to submit the docs in the Airtel store in next 2 days.

I am in self home quarantine due to covid contact suspect, and the nearest sore is around 75 km, so i requested them to hold the service until at least the 15 days quarantine period is over, or pls accept the docs online, but they do not want to restore the service at all. each of their representative only utter one sentence that i need to go to the store, but no one think of the alternate given the complex situation.

Is it ethical to block a number without at least 15 days prior info? I could have been alone somewhere where i have no other phone ? I have been paying the bills on time.

I want to put a consumer case on Airtel for this. pls suggest your opinion.
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Complaint marked as Resolved Oct 3, 2020
it was a real pain and i had to go from pillar to post. i understood how bad the support was, every time they write different things in the email and tell different thing on the phone. so far they have been telling me to go to any nearest store in India, and once i reached to the store they denied taking the docs as it was not the home circle.finally i had to send some one in Karnataka circle. dealing the Airtel customer care is a real pain now.

Complaint Status


[Oct 02, 2020] Airtel customer support has been notified about the posted complaint.
Updated by pranka Oct 02, 2020
Pls remove the phone no from the complaint, i did not realize it ask for the number at the end
Updated by pranka Oct 03, 2020
As this was being written, the incoming calls were also blocked. Finally i sent someone to the Airtel store around 75km from my native in Rajasthan, with all the required documents, but the customer executive there did not accept the document stating that the number belongs to Karnataka circle and that they can not accept the document in Rajasthan. this is really strange that one has to visit to Bangalore from Rajasthan to activate his phone number for no reason. Really pathetic.
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