[Resolved] Airtel — Pathetic Airtel broadband .. getting bills after paying advance rental | |||||
I have taken Airtel broadband connection (account number [protected]) in Oct 2016 after paying 3 months advance rental of Rs. 4304. After 1 month they generated bill, I raised complaint (ref no.[protected] and they promised to adjust the advance paid in the bill but kept on generating the bills for 2nd and 3rd month. I called customer care multiple times but they are completely useless and kept saying they cannot track my payment even after sending the advance bill paid receipt. I finally cancelled the connection after 3 months. Now their legal team is threatening me to pay or they send court notice. Really pathetic service from airtel that customers have to go through this kind of treatment after paying ADVANCE rental. I hope they wake up at least now or else I will have no option but to complain the consumer forum. Was this information helpful? | |||||
Jun 22, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 02, 2017 Airtel Customer Care's response Dear Mr. Reddy, This is with reference to your post dated 28 April 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support May 18, 2017 Airtel Customer Care's response Dear Mr. Reddy, This is with reference to your post dated 28 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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