Airtel Payment Bank — Refund Not Credited

Address:

Gurgaon

Hi Sir/Mam,

This is Aparna Mandal, Register Phone No is = [protected] and The Verified Mail Id is = [protected]@gmail.com.

Sir, I am writing this about a refund related issue. I have been trying to get it since 6th Nov, Still there is no solution.

First of all, I want to tell the whole case:-

--"On 16th of October I did a payment on Amazon of rs. 782/- to buy a product on amazon via Airtel Net Banking.

The transaction id is - [protected], you can check it from your site. Then I had to return the product for my Personal reason.

After returning the product, Amazon initiated a refund in the mode of orginal payment method on 6th Nov, 2020 and promised

to be credited in my bank account before 11st Nov, 2020.

Then there was an another issue, My Airtel Payment Bank was blocked/on hold due to some KYC related issue. You can check the details in your system.

As a result I did not receive the Refund of 782/- in my Airtel bank account. Then I contacted to Airtel Payment Bank care(400) and mailed the KYC document then solved the KYC issue. After a long hold finally my Airtel Bank was unblocked on 19th Dec, 2020.

Then I again contacted to the amazon for the refund, then the amazon customer service told, "the refund has been processed from our end, You should contact to the Airtel Bank and check for the refund." They also provided me the Refud Reference Number - [protected].

Amazon also told, "In case you will not receive a refund of 782/- from your bank's end, then You should collect a 'Refund Denied Letter' from your airtel bank and upload/send it to Amazon, then Amazon will look into this matter and will give a proper resolution."

And then I again contacted to Airtel care and also leave a mail on that mail id '[protected]@airtelbank.com' but there is no proper resolution as well as there is no proper 'Refund Denied Letter'. A mail reply came from your site that after 48 hours We will automatically contact you, and they are telling that from our end the transaction is successful.

--- This is the case that happened till now.

Now I am eagerly requesting you please please look into this matter and please give a proper resolution.

In case you will not find anything for the refund, I am again requesting you to provide me a "Refund Denied letter'' so that I can contact to the amazon and can take my amount as a form of refund.

I know that the mail is too long to read, Still I am requesting you to read it and please understand the whole matter from my point of view. I have already attached the all screenshots in that mail, please check it,

and if anything require just mail me or you can directly call me at [protected]/[protected].

I want your help to gain my refund sir/mam. Just help me. I think being a Airtel Bank Customer I will be your Priority from Your site.

Thanks & Regards

Aparna Mandal

Bankura, WB