Airtel — payment unsuccessful and my money 359 is not refunded

I have recharged my airtel number from my airtel app yesterday with 399 they gave discount and 359 was paid from my bank to my airtel but the recharge was unsuccessful, still my money was not refunded to me. When i call customer service they are saying it will take about 7-10days, then what the hell is happening with this my airtel app it was disgusting! So many payment apps are refunding with in minutes, but this app taking 7days, again the recharge history in the app was showing nothing!! Waste of time & money!
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