Airtel — phone number blocked

Address:Pauri Garhwal, Uttarakhand, 191201

I have been using airtel postpaid ([protected]) services since feb_2016, in april 2017 i swapped to 4g. Since thereof i had been facing slow internet speed and lodged umpteen complaints, but all in vain. I tried to pay my bills through airtel app but couldn't complete the payment due to pathetic internet internet services, i used to get payment initiation messages, but later the transaction failed due to weak internet speed. I wrote many mails to the service provider to improve my internet speed as it is so pathetic even i am not able to pay dues through app. I received few calls from the airtel and was told to swap phone, i tried that too, again was asked to swap sim again, i tried that too but all in vain. Finally they could not improve my internet speed. I paid advance payment for one month in june, i mailed them that as i have not been able to use the internet services since last 5 months as promised in the plan i will pay only 600 instead of 800 bill of august and september) (Rs. 399 corporate plan), but have not received any response to that mail,. Finally i decide not to pay till my problem is not solved. As they failed to solve my problem they blocked my number and i am unable to use the same since november _2017. I called customer care many times but they said we could not help you, go to showroom but showroom is 89 kms away from my place of work.
As such you are requested to look into the matter and direct the concerned service provider to unblock my number so that i am able to use that number again.

Thanks & regards
Mehraj udin
Srinagar j&k
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