[Resolved] Airtel — poor network coverage & slow internet

RAHULDASD

from Trivandrum, Kerala

Address:

Thiruvananthapuram, Kerala, 695029

Call drop & poor 4G internet speed issue
@ Anayara, Kallummoodu for the past 5 months. Informed customer care about the issue and it will work fine for 2-3 days and back to same situation.complained the same about 2-3 times a month at beginning. Now 4 months passed worser than before. Now to connecting to customer care is another task. Email service to customercare has stopped. Customer care numbers changed.

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Jun 9, 2018

Complaint marked as Resolved

Still the same. No coverage 4G/3G, Low internet speed. Location : Anayara Pin: 695029 Mobile: 9995361220

Airtel customer support has been notified about the posted complaint.

Jun 04, 2018

Updated by RAHULDASD In April i called the open network 12118 complaint regarding the same. They informed, By April 30 the issue will be solved as the tower upgrade will be finished. Now June 3rd i called up again raising the same complaint they say there is good coverage shown in there database. It keeps switching from 4G+ -> 4G -> H+ -> H -> E. After 1 - 2 Min back to 4G or 4G+ with very low speed. Call drops often.
For the last 3 recharges of 448 the around 9 months situation is the same at my House, Pincode(695029). Changed phone, still no use. One of my friend residing @ chakka, Enchakkal ported mobile no from DoCoMo to Airtel (as i suggested Airtel call clarity is good, and offers stable connectivity & internet) got really ### for last 6 months with call drop & no signal.
Recently same issue at Kovalam (695527) office. 4G dead slow. even shift phone 2G network finds it hard to keep up the signals during calls.

Airtel is becoming very poor in service and charges high rates as before for this poor service...