Airtel — poor services & poor quality of signals

Address:

New Delhi, Delhi, 110078

.YOUR ALL SENIOR MANAGEMENT TEAM IS ONLY INTERESTED IN THEIR SALARY, NOT IN YOUR CUSTOMERS, IT IS HIGH TIME YOU WAKE UP FOR YOUR CUSTOMERS & SHAREHOLDERS. YOU ARE STANDING ON CROSSROADS, IT IS TIME FOR YOU TO TAKE STOCK OF THE SITUATION, CLOCK IS TICKING FAST.
Poor Quality of Signals

I am customer of Airtel for a very longtime. My present no. is with me since 2009. I am quite dis-satisfied customer for last Six Months. In my house, there is a serious issue of signals. Now a days, even outside house there is a frequent call drop and poor connectivity problem.

Dear Mr. Sunil Bharti Mittal, This may please be treated as a wake up call for you and your large organisation. Your service team is sleeping and just misguiding you. They are putting up customer satisfaction fudged figures. On the ground, there is a lot of dis-satisfaction. I am crying for last 7 months for good connectivity. No action. Your people fudge the reports. They are capable of providing customer a very temporary relief till the time call centres registered customer voice stating that my complaint is over. Within next 48 hours, they are facing the same problem. This is manipulation of highest degree. I am not in a position to understand as why you are not taking your customers seriously. This is the biggest crime one can commit with the business " NOT LISTENING TO CUSTOMER VOICE"
One question; why your senior people are inaccessible to your customer? Why only call centres ? Your senior management has no pulse of the market. WAKE UP < WAKE UP > WAKE UP Shriman Sunil Bharti Mittal ji. Your salary drawn people are only interested in their salaries & perks, not in delivery. It is you who have to see your business.