Airtel — poorest network and bad customer care response

I purchased airtel postpaid number few months ago as their local center provider suggests me about the connectivity of airtel. Actually he fooled me about connectivity in my area. I have paid about 2000 rs bill and i could not make a single call from this number. Now i requested to discontinue my number but everytime i called their customer care they never complete my request and they hold my phone n finally hung the call...
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I asked for disconnection since 3 months by calling the customer care but they kept on billing me. There has been no usage since 3 months. But they are adamant that I pay for the service I have not used.

My connection was from a landline[protected]
The issue that I have experienced was: I have raised an on 25/10/2019 service request no.[protected] .as of now I didn't get any resolution from your side. even I didn't get any call or update from your side. You people sending msg to appointing someone to visit my premises but sending another guy if the call to that they don't even know my issue

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