Airtel — possible fake calls about airtel broadband?

Address:

Pune, Maharashtra

I am a customer of airtel broadband and landline. A few days back i received a call on my landline supposedly from airtel broadband office. The representative had information about me and my current broadband plan.

He recommended me some new plans which seemed better value for money. However since i was nearing my end of billing cycle, i suggested the representative to wait for cycle to get over and then call me back a day before the cycle ends so that i can confirm my decision and give him approval to change plan.

However the person never called back thereafter.

Later after i called airtel customer care, they informed me that they do not have those plans as suggested by the caller. They were also not in a position to recognize any such calls being made.

I am now not too sure if the call was genuine or fake.

Airtel should clarify if they have any agents who are authorized to offer plans not listed officially on airtel website.