Airtel — Possible malpractice within Airtel - copper to fiber change

My airtel broadband connection got changed from copper to fiber. I had no option but to get it done. However I was told that my earlier connection will be getting closed and a new connection will be setup and this is their procedure. Now I got a new account number and new phoneline and a new password.
When I got a call from retention team they were astonished as they said there was no need to create a new connection. All they were needed to do is change the same account from copper to ethernet.
Now when I login to my airtel account I see two connections on my name. See the screenshot. There’s a serious malpractice within airtel. Someone is making profit by giving new connections in place of old.
This is deeply disappointing.