[Resolved]  Airtel — Postpaid bill payment for airtel modem

Address:690536
Website:www.airte.com

Hai sir /mam,
I had a postpaid mywifi modem connection which i took when i was working at hpe. I took it from a offer at capegemini and the offer was for rs 500 wifi modem with sim. And was 7 months i used and i resigned the job on the next month itself i closes the airtel account i called the postpaid team to give back the modem, and i go to airtel store at banaswadi to give back the modem they told no need to give back, i never got mail for the amount due still now in my mail id. Today morning i got a call from airtel regarding ur outstanding amount is 4000. I called the airtel postpaid team they informed me that airtel has charged me the amount for wi-fi modem. When i took the modem the offer was for rs 500 corporates u will get modem plus connection. And how airtel can take the modem fee. And the bill amount 4000. Am requesting u to help me in this case. If not then i have 3 airtel numbers.. My concern is that how can airtel cheat peoples like this. Airtel people told for rs 500 u will get modem. And now u are charging me 4000. The last day when i closed this prepaid i went to nearby airtel store to give the modem its not my mistake please take this modem from me i don't want. Concerned postpaid number is [protected]. Expecting positive and fast response from u sir /mam.
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Jun 3, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2017
Airtel Customer Care's response
Dear Suhail,

This is with reference to your post, dated 29 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 02, 2017
Airtel Customer Care's response
Dear Suhail,

This is with reference to your post dated 29 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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