[Resolved]  Airtel — Airtel Broadband New Connection_No response

Address:	Bangalore, Karnataka, 560037
Website:	www.airtel.in/broadband

Hi Folks,

I do wonder if you guys actually exist or you are just an urban legend. No, seriously. How many days does a service provider take to give a new connection. Leave about new connection, your customer care team should have a minimum courtesy to respond or acknowledge emails or take calls.

Last week, that is 12th Jan 2017, Thursday I have given a request online for a new broadband connection along with landline. The very next day got a call to give the required document proof to their agent. I waited for the whole day for the so called agent who never turned up, and no calls as well. Next 2 days no information. Monday a call from the same lady ([protected]) asking whether I have submitted all the document to the person from Airtel (who never came). Don't you guys have any communication between your staff. Is there no process. The story is just getting started, I said no one came, she said she will make sure that some one will come on Monday, 17th Jan, again no one turned up. Yesterday she called again with the same question, seriously guys.. you have a lot of guts. Finally she said I can send the document proof to an email id (manjunat.[protected]@airtelworld.com). If this can be done, she should have asked me to do it on last friday which saves so much time for me and you guys as well. Any way I did it.
Now she told me that I will be getting the connection within a day or 2 since she could verify that feasibility check is successfull. I am not sure how she did it remotely without even sending one to my location. So after that no news at all. I don't have a number to reach back, she does not pick up the call if I call back in the number she use to call me. No acknowledgement to the email as well.
As a customer I am clueless. I need this connection immediately and you can see that it is already so much delayed.

I have made the request with my number: [protected]
You can also reach out to me if you need more details.

A highly dissatisfied customer.
Nithin Raghavan