Airtel — postpaid connection - poor connectivity

Address:

India, Rangareddy, Andhra Pradesh, 500079

Dear all,

I have been using Postpaid connection with number [protected] for the past 10 years. I have paid money even during my stay in other country for more than 3 years out of the 10 yrs o[censored]sage.

Of late, from past 4 months, I am going through miserable experience with the Airtel connectivity at my home. Not only at home even when go outside, the connectivity is not fair. It is so pathetic that every call coming to this number has to be disconnected and call the incoming number using a different phone with Jio or BSNL sim. It is a loss of time, cost as well. Due to poor connectivity, I am not able to use the mobile data also. I have forgone almost 500GB data un used earlier. Now again I have almost 500 GB accumulated.

Is this is not an indirect way of cheating customers?. Taking money and do not let the customer to use the services. In fact, more than the loss of money, it gives a terrible mental agony at times when there is an emergency call and no other means readily available.

This problem is not just to me. Many of my freind and collegues all are complaining the same.
What really went wrong with the AIRTEL efficiency. Why the Govt of India or TRAI is not taking up the issues on a serious note.

The stringent regulations that TRAI has put in to place earlier seems to be weakened of late.

These days the marketing calls are coming with number that can not be identifies as earlier.. calls starting with 911... use to be marketing calls and people easily avoid taking those calls. why there is slip in the rules implementation.
For the past 10 years at an average of Rs 600+ per month paid by me to Airtel (Rs72000).

Over all the Airtel service is really falling down.

Regards,

Gujjari Nagabhushanam