[Resolved] Airtel — Postpaid mobile number

shweta.27

from Chennai, Tamil Nadu

Address:

411027

Hi,

I have given a brief to customer support he has filed complaint id:[protected]Airtel complaint id) stating bill of more than 4700inr.

Case description :
I was traveling from india to germany on 28th jan. I called customer support for activating one day international roaming pack as i will not be using the sim in germany. He didn't mentioned the deactivation policy of the pack and more over i can see a 1000 rs pack also included i don't with whom permission.

I stopped using sim after 3 days of my visit. I am using airtel since past few years. I didn't expected this kind of service from you people.

Secondly when such kind of things happens outside india, image of both country and company will fall.

Please look into this asap and one request to you people to please keep the knowledge of your support people up to date due to one person irresponsible behaviour i am suffering this much.

Regards
Shweta

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Apr 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 23 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 06, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 Feb. 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd